The AquaTru Countertop Water Purifier is a breakthrough in residential water treatment.
It uses reverse osmosis to efficiently purify your tap water without ANY installation or plumbing hookups.
The result is pure, delicious water - second to none - that you can trust.
If you want alkaline water with minerals, select the 'Alkaline' model below.
Certified to NSF standards to remove 83 contaminants, including chlorine, lead, PFAS (PFOA and PFOS), fluoride, arsenic, nitrates, nitrites, glyphosate, and many more.*
*Some of these contaminants may not be in your water supply.
Portable. No plumbing hookup or installation required.
Produces 3 quarts of delicious, clean water in approximately 10 – 15 minutes.
Great aesthetic and functional design
Built-in filter change indicators
Clean water tank can be dispensed from your refrigerator
View Performance Data Sheet
View Product Manual
1-year limited warranty. The AquaTru Countertop Water Purifier is warranted to be free from defects in materials and workmanship for one year from the original purchase date. Should the product have a defect in materials or workmanship, we will repair or replace it without charge to you (a shipping and processing fee may apply). This warranty does not cover filters, damage caused by accident, misuse or any use other than as intended and described in the AquaTru product manual, or damage resulting from failure to maintain and clean this product as specified in this product manual. This warranty applies only to the original purchaser of the AquaTru® water purifier.
Warranty does not include filters. To obtain service or replacement parts under warranty for AquaTru products purchased from Watermatters, please contact us at 604-733-7888 or firstname.lastname@example.org.
AquaTru Classic countertop water purifier
14" Tall x 14" Deep x 12" Wide (35.56 cm Tall x 35.56 cm Deep x 30.48 cm Wide)
Clean water tank
7.75″ Tall x 5.75″ Wide x 9.625″ Deep (19.69 cm Tall x 14.61 cm Wide x 24.45 cm Deep.)
AquaTru countertop purifiers operate with a 120-volt AC wall plug
Manual fill. Plumbing not required.
NOTE Always completely empty the tap water/waste water tank before refilling.
Changing the filters
Vacation and storage
NSF certification & contaminants removed
How much water does the AquaTru Classic hold?
The tap water tank holds about a gallon of water. The clean water tank holds about 3 quarts of purified water.
How quickly does AquaTru Classic countertop purify water?
AquaTru Classic purifies a gallon of water in 10 to 15 minutes. If your AquaTru starts taking longer than 25 minutes to filter one tank of water, you may need new filters or to descale your machine.
How often do I need to change the filters in my AquaTru Classic countertop water purifier?
Pre-Filter (yellow): 6 months or 600 gallons, whichever comes first
RO Filter (blue): 2 years or 1200 gallons, whichever comes first
VOC Filter or Alkaline Filter (green): 1 year or 600 gallons, whichever comes first
NOTE Never filter soap, bleach, vinegar or hot water through the filters.
How often do I need to wash my water tanks?
We recommend you clean both water tanks once a week with soap and water. Make sure you wash your hands before touching the inside of the water tanks to avoid contamination, especially of your clean water tank.
If you have hard water, or if you do not wash your tanks regularly, you may notice that your tap water tank may develop some scaling, or mineral build-up. If this does not come off easily with soap and water, we recommend soaking the tank in a 50/50 solution of distilled vinegar and warm water for 10-15 minutes, then wash clean with soap and water.
Position your AquaTru away from direct sunlight and heat sources such as a stove or oven to avoid algae growth that could develop in the continuously wet areas of the unit.
Does AquaTru water need to be refrigerated to prevent filtered water from collecting mold and bacteria?
It is not necessary to keep filtered AquaTru water refrigerated because AquaTru removes biological contaminants from water. The tanks of the AquaTru Classic have lids that will prevent airborne germs from contaminating the water. We recommend you clean the water tanks once a week with soap and water and that you wash your hands before touching the inside of the water tanks to avoid contamination.
How do I clean algae or mold if found in any area of the AquaTru unit
The development of mold or algae can happen for a few reasons:
Here are some troubleshooting tips.
If mold or algae has developed in the enclosed areas of the water dispensing outlet of the clean water tank…
If mold or algae have developed in the ports in the base of the unit…
Never filter soap, vinegar or bleach through the filters.
To prepare a white vinegar solution for sanitizing:
To prepare a bleach solution for sanitizing:
NOTE: Never filter soap, vinegar, bleach or hot through the filters.
How do I know when to change my AquaTru Classic countertop filter?
When it is time to replace a filter, a numbered light corresponding to the number of the filter that needs to be replaced will stay illuminated on the digital display panel. It will not turn off during filtering or after filtering. It will turn off only when you replace the filter(s) and press the filter reset button. See resetting filters.
Why is one (or more) of my filter lights illuminated continuously?
The filter number corresponding to the numbered light indicates that the filter needs to be replaced.
How do I change filters?
See Changing Filters under the Videos tab.
How do I reset my change filter indicator light(s)?
How do I reset my change filter indicator light(s)?
Run two full tank cycles after filter replacements. New filters take time to become saturated and properly filter the water when first installed. The first cycle may take longer than the normal 10-15 filtering time for 1 gallon of water.
You may notice bubbles or even cloudiness in the tap water tank. This is simply trapped air from the filters escaping and may be experienced during each use.
You may also notice some black cloudiness in your tap water tank within the first two tanks being filtered. Loose carbon dust from your new Pre-Filter or VOC Filter can release into the water as the filter fully saturates.
How many tanks do I need to run through AquaTru before using the pH + Mineral Boost Alkaline VOC filter?
After installing the pH + Mineral Boost Alkaline VOC filter, it is recommended to flush your AquaTru purifier with at least 4 tanks of water before consumption.
If you will not be using your AquaTru for four or more days we recommend that you empty out the tanks and set them aside so that they can dry off (not on the base of the AquaTru).
Carefully hold the base of AquaTru upside down to empty out the water in the base, then set it down right side up, without putting the tanks back in place so that the base can air dry.
What is descaling?
Descaling is a maintenance procedure to reduce mineral or scale build up in your AquaTru to keep it running at optimal performance.
You can descale monthly to maintain optimal performance, but you know you have to descale immediately if your filtering time is taking 30 minutes or more to filter one tank of purified water.
What Is Mineral Build up or “Water Scale”?
Your AquaTru works by filtering out all the particles and toxins you don’t want in your drinking water. But they have to go somewhere, and that somewhere is in the tap tank.
AquaTru's technology recirculates a certain amount of waste water back through the system multiple times, boasting 80% efficiency. For every 1 gallon of tap water, 3/4 of a gallon of purified water is produced. This process flushes the filters to optimize performance and leaves concentrated contaminants in the tap water tank so you can easily discard it. The small amount of waste water should be discarded after each full tank is filtered. If you do not empty your waste water each time and instead "top-off" the water in the tap tank each time, you will cause extreme scale build up that will damage your AquaTru.
If you’ve got what’s known as “hard water,” it can build up even faster.
(!) Failure to descale
The remaining water in the tap tank after filtering has a high concentration of minerals. If the water is not discarded, this will cause scale build-up inside the AquaTru system that can cause the unit to filter slower and eventually even stop functioning, if not treated.
Note: Failure to discard the tap tank water & descale in a timely manner can even void your warranty.
How to Use AquaTru Descaling Kit (video)
See video under Videos tab
Why won’t my AquaTru turn on after I changed my filters (or washed the tanks)?
Some part of the unit is not making a proper connection to allow the unit to turn on (including the power cord). Here are some things to check:
First confirm if the pump is running with no water filtering. If this is happening, go to Why has filtering become very slow?
If the pump is not running, continue with the following steps.
Blue Light CHECK:
The reason for not pumping water is one of the following:
If the blue light does not turn on, the unit does not have power. The reason can be one of the following:
Please check the following:
Why has filtering become very slow (over 30 minutes)?
There are a few possibilities:
Why is the filtered water coming out hot/warm?
Your RO (reverse osmosis) filter is clogged due to a build-up of waste water scale deposits. You will need to install a new RO filter and apply the descaling process to remove build-up from your machine.
To minimize the effect of wastewater scale deposits, it is important that you always empty out the remaining waste water in the tap tank before refilling. The water left in the tap tank contains highly concentrated contaminants filtered out of your tap water. The level of the contaminants in the left-over water can be up to 6 times higher than the water coming out of the kitchen faucet. If this water is not discarded, the unit will develop scaling much faster and will require more frequent descaling. If you are in an area with hard water, you may need to descale more frequently.
Why did my AquaTru countertop purifier turn off during the filtering process?
This issue is usually due to air trapped inside the filter housing after replacing a filter. Try these steps:
Put the tank back on the base and the unit will now start. Repeat these steps, if necessary, until the unit resumes the filtering process.
Why does my AquaTru sound like it’s filtering, but no water is being filtered?
Wastewater scale has built up on the RO filter and the pump. Your filtering time will have increased due to this wastewater scale which has deposited on the filters and internal surfaces. You need to apply the Descaling process.
To minimize the effect of wastewater scale deposits, it is important that you always empty out the remaining wastewater in the tap tank before refilling. The water left in the tap tank contains highly concentrated contaminants filtered out of your tap water. The level of the contaminants in the left-over water can be up to 6 times higher than the water coming out of the kitchen faucet. If this water is not discarded, the unit will develop scaling much faster and will require more frequent descaling. If you are in an area with hard water, you may need to descale more frequently.
If descaling does not help, you may need to replace the base of the unit.
NSF certification & protection from contaminants
There are only four labs in the United States that can test and certify to NSF standards: NSF, IAPMO, WQA and UL. When a product is tested and certified with one of these labs, the filter is tested to the end of its service life to ensure that it performs just as well on the last gallon of water filtered as on the first gallon. AquaTru countertop purifiers also have a filter life indicator that will calculate how many gallons have been produced and will alert you when it’s time to replace the filters, making sure that AquaTru will always deliver clean and pure water.
All AquaTru purifiers use a Four-Stage Reverse Osmosis purification process, and our classic countertop and under sink models have been independently tested and certified by IAPMO to meet NSF standards 41, 53, 58, 401 and P473 for water filters, which includes contaminants. All tested and certified filters have a data sheet. You can see the certification on the testing lab’s website. For AquaTru products this link is at https://pld.iapmo.org/
AquaTru is listed on the IAPMO website under AquaTru LLC. Select “listee name” and search for AquaTru LLC.
According to the Environmental Protection Agency (EPA) there are up to 7500 contaminants that can be found in tap water. [Most of these are not present in Metro Vancouver’s tap water.]
Out of these 7500, the EPA has identified 600 that they believe may represent a public health concern. Despite this, the EPA currently regulates less than 100 contaminants and has not updated the water safety rules for over thirty years. [Health Canada isn’t much better.]
There are three types of contaminants in water: organic and inorganic chemicals and biological contaminants. AquaTru is designed to remove all three types of water contaminants. You can see performance data sheets for AquaTru purifiers at the following links: Test results for AquaTru Classic countertop models are here. AquaTru under sink models are here.
AquaTru removes more than 90% of fluoride.Can AquaTru purifiers filter hard water?
All AquaTru models will reduce the hardness of water. However, they are intended for use with water hardness below 10 gpg (grain per gallon). If the hardness is higher than 10 gpg, lime scale will build up on the reverse osmosis membrane (RO replacement filter).
The AquaTru under sink models don’t have a pump (such as in the countertop models) that can be damaged by water scale, but calcium and magnesium build up can reduce the effective lifetime of the filters and interfere with the effectiveness of the filtration system.
It is not recommended that any of the AquaTru models be used with water hardness greater than 10 gpg, unless the water is pretreated for hardness prior to filtering in the AquaTru device, or unless you regularly complete AquaTru’s descaling procedure.
Traditional reverse osmosis filtration connects to plumbing under the sink, which may be great for homeowners, but leaves out anyone who may rent or not want the hassle of installation. AquaTru’s revolutionary Ultra Reverse Osmosis Technology works without plumbing and is used in all AquaTru countertop purifiers so anyone who wants the gold standard in water filtration can have it in their homes or take it with them when they move. It works by recirculating the water and concentrating contaminants in the tap water tank, which means more water filtered and less water wasted.
What is Waste Water?
Reverse osmosis technology uses high pressure to force water through an extremely fine semipermeable membrane, filtering out dangerous inorganic chemicals, including lead, chromium 6, arsenic, uranium, nitrates, fluoride and lots of other contaminants.
During this process, the contaminants that do not pass through the membrane are flushed away. You may be familiar with how wasteful normal under-the-sink reverse osmosis systems are, sending anywhere from 3-5 gallons of waste water straight down the drain for every 1 gallon of pure water produced — that’s nearly 80% inefficiency!
AquaTru’s technology recirculates a certain amount of waste water back through the system multiple times, boasting 80% efficiency. For every 1 gallon of tap water, 3/4 of a gallon of purified water is produced. This process flushes the filters to optimize performance and leaves concentrated contaminants in the tap water tank so that they can be easily discarded. The small amount of waste water should be discarded after each full tank is filtered. If you do not empty the waste water each time and instead “top-off” the water in the tap tank each time, you will cause extreme scale build up that will damage your AquaTru.
The AquaTru unit itself can be recycled at a zero waste recycling centre. Vancouver’s recycling services do not accept used filters as they are made of a mixture of different materials with different recycling requirements.
You could recycle just the plastic part of the filters which are made of PP #5. However, we do not recommend cutting open your filters to separate the filter materials from the plastic yourself. Your filters have trapped all those toxic contaminants you wanted to remove from your water, and if you cut them open, you may expose yourself to those concentrated contaminants. If you cannot find a recycling option, please put the spent filters into garbage.
AquaTru Classic Countertop Purifier Installation Guide
How to Change Your Filters
How to Use the AquaTru Descaling Kit